Role description
We are a diverse team of engineers and business developers working on a multitude of innovative product and technology projects on a mission to take transport in industrial intra-logistics to the next level.
We foster a collaborative and empowering environment where your ideas will be valued, and your potential will be unleashed.
For our new product family being launched to the market, we are seeking a motivated Field Application Engineer to bridge our engineering teams and customers, ensuring the effective deployment and support of our advanced machinery in the field.
Main tasks and responsibilities
- Coordinate and execute in-house tests and field tests for new products, gathering performance data and ensuring smooth execution in live environments.
- Assist customers with preparation, commissioning and after-sales support of machines to ensure optimal performance and customer satisfaction.
- Provide prompt and knowledgeable technical support for aftersales service, troubleshooting, and maintenance to resolve customer issues effectively.
- Gather valuable customer insights and feedback from fieldwork and channel them to the product development team to refine product designs and features.
Education and experience
- University Degree in Automation Engineering, Mechatronics Engineering, or a related field.
- Technical knowledge and experience with testing, commissioning and servicing industrial automation equipment.
- Experience with new product introduction and prototypes.
- Exceptional troubleshooting and problem-solving abilities.
- Undertanding of Python and C++ programming (or willingness to learn).
- Experience with Omron/MiR AMRs and their commissioning is a plus.
- Good understanding of customer needs and requirements in the field of intralogistics and manufacturing.
- Ability to travel to customer sites as required.
Personal characteristics
- Customer-Focused: You care about understanding and meeting customer needs, and you’re committed to making sure they get the best service and support possible.
- Quick Problem-Solver: You’re resourceful and quick on your feet, ready to tackle issues and find solutions even when things get challenging.
- Excellent Communicator: You know how to explain technical ideas in a simple way, whether talking to technical or non-technical people.
- Quality-Oriented: You’re thorough, ensure best quality of the tested product, keep accurate records and make sure every part of the system works just right.
- Team Player: You enjoy working with others, building strong relationships with your customers, and the engineering team.
- Adaptable and Positive: You thrive in fast-paced environments and handle surprises with patience and a positive outlook.
- Curious and Always Learning: You’re naturally curious and keep up with new developments in automation and technology, eager to grow your expertise.